Customer care

Shipping, preorder, personalization, and return policies.

These policies apply to books ordered directly through AuthorStefaniePotts.com and paid for securely through Square.

Shipping Policy

Free standard shipping is included on all orders mailed within the United States. Orders are packaged and mailed directly by Stefanie Potts.

For books that are currently available, please allow 7–10 business days for processing and delivery. Delivery dates may vary because of postal-service conditions, holidays, severe weather, or other circumstances outside the author’s control.

At this time, orders are shipped only to addresses within the United States.

Preorder Policy

Defying the Narrative releases September 1, 2026 and is currently available for preorder.

Any order containing Defying the Narrative, including the Complete Three-Book Bundle, will be held and shipped together after the book’s release. Please allow 7–10 business days for processing and delivery after release.

Customers who prefer to receive the two available children’s books sooner should order the Children’s Faith & Family Bundle separately.

Signing and Personalization

Signatures and personalized inscriptions are available at no additional charge. Customers should provide the recipient’s name and requested inscription during checkout.

Stefanie may make minor adjustments to a request for length, clarity, available space, or appropriateness while preserving the spirit of the requested message.

Return and Refund Policy

All sales are final. If an order arrives damaged or the wrong item is received, please contact purposelyparenting365@gmail.com within seven days of delivery so the issue can be reviewed and made right.

Personalized books cannot be returned. Customers may be asked to provide a photograph of a damaged or incorrect item before a replacement is issued.

Privacy Notice

Payments are processed securely through Square. AuthorStefaniePotts.com does not receive or store customers’ full payment-card details.

Contact and order information is used only to process purchases, fulfill personalization requests, provide customer support, and comply with applicable business obligations. Customer information is not sold to advertisers.

For questions about information submitted through this website, contact purposelyparenting365@gmail.com.

Last updated: July 31, 2026.